Privacy Policy

Pose-a-Rosey Photography respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Pose-a-Rosey Photography (“we”, “us” or “our”) collects, uses, stores, shares and protects personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

By using our website, submitting an enquiry, booking our services or otherwise providing us with personal information, you acknowledge the practices described in this Privacy Policy.

1. WHO WE ARE

Pose-a-Rosey Photography is a South African photography business providing wedding, lifestyle, family, maternity, branding and related photography services.

Business name: Pose-a-Rosey Photography

Website: pose-a-roseyphotography.co.za

Location: KwaZulu-Natal, South Africa

Email:hello@pose-a-roseyphotography.co.za

For the purposes of POPIA, Pose-a-Rosey Photography is the “Responsible Party” in respect of the personal information we process.

2. WHAT PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following personal information:

* your full name;

* email address;

* telephone or WhatsApp number;

* residential, billing or event address;

* wedding or event date and location;

* information about your partner, family members, wedding party or other people involved in your booking;

* information you provide in enquiry forms, questionnaires, emails, messages or consultation calls;

* billing, payment and transaction information;

* signed contracts and booking records;

* photographs, video footage and audio recordings;

* social media usernames or information you provide through social media;

* testimonials and reviews;

* website usage information, including your IP address, browser type, device information and cookie data; and

* any other information you voluntarily provide to us.

We will only collect information that is reasonably necessary for a specific and lawful purpose.

3. PHOTOGRAPHS AND VIDEO FOOTAGE

As a photography business, photographs and video footage form an essential part of the services we provide.

Images and footage may identify you or other people and may therefore constitute personal information under POPIA.

We may process photographs and video footage in order to:

* perform our contractual obligations to you;

* photograph or film your wedding, event or session;

* select, edit, retouch and deliver your final images or footage;

* create and manage online galleries;

* produce albums, prints and other products you have ordered;

* maintain reasonable backups and archives;

* resolve queries or disputes; and

* use selected work for marketing, portfolio or promotional purposes where we have an appropriate legal basis or permission to do so.

The use of photographs or footage for our portfolio, website, social media, advertising, competitions, publications or other promotional purposes may also be governed by the terms of your photography agreement and any consent or release provided by you.

4. PHOTOGRAPHS OF CHILDREN

Our services may involve photographing children.

We recognise that children’s personal information requires particular care. Where required by law, we will obtain permission from a competent person, such as a parent or legal guardian, before processing or using a child’s personal information.

Parents or legal guardians who have concerns about the use or publication of an identifiable image of their child may contact us using the details provided in this Privacy Policy.

5. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

* directly from you when you contact us;

* through our website enquiry or contact forms;

* when you book our services;

* through questionnaires, contracts and planning forms;

* during consultation calls or meetings;

* through email, telephone, WhatsApp or social media;

* when you make a payment;

* when we photograph or film a wedding, event or session;

* through website cookies and analytics tools; and

* from third parties where this is lawful and appropriate.

Where you provide us with personal information about another person, you confirm that you are authorised to provide that information where such authorisation is required.

6. WHY WE USE YOUR PERSONAL INFORMATION

We may process your personal information to:

* respond to enquiries;

* provide quotations and pricing information;

* determine our availability;

* communicate with prospective and existing clients;

* prepare and manage bookings and contracts;

* provide photography, videography and related services;

* plan wedding days, events and sessions;

* process invoices and payments;

* edit and deliver photographs and footage;

* create online galleries, albums, prints and other products;

* provide customer service and after-sales support;

* maintain business, accounting and tax records;

* protect our legal rights and enforce agreements;

* improve our website, services and client experience;

* prevent fraud or misuse of our services;

* send marketing communications where permitted by law; and

* comply with legal and regulatory obligations.

We will not use your personal information for a purpose that is incompatible with the purpose for which it was originally collected unless permitted by law.

7. OUR LEGAL BASIS FOR PROCESSING INFORMATION

Depending on the circumstances, we may process personal information because:

* you have given us consent;

* processing is necessary to enter into or perform a contract with you;

* processing is required by law;

* processing protects your legitimate interests;

* processing is necessary to pursue our legitimate business interests or those of a third party, provided your rights and interests are appropriately protected; or

* another lawful basis under POPIA applies.

Where we rely on consent, you may withdraw that consent, subject to applicable legal and contractual limitations.

8. MARKETING COMMUNICATIONS

We may occasionally send you information about our services, promotions, availability or other relevant business updates where permitted by law.

Where your consent is required, we will obtain it before sending direct marketing communications.

You may unsubscribe or ask us to stop sending marketing communications at any time by using the unsubscribe option provided, where available, or by contacting us directly.

Transactional or service-related communications about an existing enquiry, booking, contract, payment or gallery are not considered marketing communications and may still be sent where necessary.

9. COOKIES AND WEBSITE ANALYTICS

Our website may use cookies and similar technologies to:

* make the website function correctly;

* remember preferences;

* understand how visitors use the website;

* measure website performance;

* improve our services and marketing; and

* support advertising or analytics services.

Cookies are small data files stored on your device.

Where required, you may be given the option to accept or reject non-essential cookies. You can also manage or disable cookies through your browser settings, although doing so may affect how certain parts of the website function.

Our website may use third-party services such as website hosting, analytics, advertising or social media tools. These providers may collect information according to their own privacy policies.

10. WHO WE MAY SHARE YOUR INFORMATION WITH

We do not sell your personal information.

We may share personal information with trusted service providers where reasonably necessary to operate our business or provide our services. These may include:

* second photographers and videographers;

* editors or post-production service providers;

* online gallery providers;

* website hosting providers;

* cloud storage and backup providers;

* album and print laboratories;

* payment service providers;

* accountants and professional advisers;

* email, customer management and communication platforms; and

* other suppliers involved in fulfilling your booking.

Where appropriate, service providers are expected to process personal information only for authorised purposes and to take reasonable steps to protect it.

We may also disclose personal information where required by law, court order, legal process or a lawful request from a competent authority.

11. INTERNATIONAL TRANSFERS AND CLOUD SERVICES

Some of the service providers we use may store or process information outside South Africa.

This may include cloud storage, website hosting, email, gallery delivery, editing, backup, analytics or other technology services.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer complies with applicable requirements under POPIA and that the information receives appropriate protection.

12. HOW WE PROTECT YOUR INFORMATION

We take reasonable technical and organisational measures to protect personal information against:

* loss;

* damage;

* unauthorised destruction;

* unlawful access;

* unauthorised processing; and

* accidental disclosure.

These measures may include password protection, secure accounts, restricted access, reputable service providers, backup systems and other appropriate safeguards.

No method of electronic storage or transmission is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

If we become aware of a security compromise involving personal information, we will take the steps required by applicable South African law.

13. HOW LONG WE KEEP PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for:

* the purpose for which it was collected;

* providing our services;

* maintaining appropriate business records;

* complying with tax, accounting and legal obligations;

* resolving disputes;

* enforcing agreements; and

* protecting legitimate business interests.

Retention periods may differ depending on the type of information.

Photographs and footage may be retained for longer periods as part of our professional archive and backup practices, subject to our contractual obligations, legitimate interests and applicable law.

When personal information is no longer required, we will delete, destroy or de-identify it where reasonably practicable and required by law.

14. ONLINE GALLERIES

Client photographs may be delivered through password-protected or private online galleries.

Clients are responsible for protecting gallery passwords and for considering the privacy of others before sharing gallery links, passwords, downloads or photographs.

Although we use reputable service providers and reasonable security measures, no online system can be guaranteed to be completely secure.

15. THIRD-PARTY WEBSITES AND SOCIAL MEDIA

Our website may contain links to third-party websites, social media platforms or other external services.

We are not responsible for the privacy practices, security or content of third-party websites or platforms. We encourage you to review their privacy policies before providing personal information.

16. YOUR RIGHTS

Subject to POPIA and other applicable laws, you may have the right to:

* ask whether we hold personal information about you;

* request access to your personal information;

* request correction or updating of inaccurate or incomplete information;

* request deletion or destruction of personal information in appropriate circumstances;

* object to certain processing of your personal information;

* withdraw consent where processing is based on consent;

* object to direct marketing;

* request information about third parties who have had access to your personal information, where applicable; and

* lodge a complaint with the Information Regulator of South Africa.

Some rights may be limited by legal, contractual, evidential or legitimate business requirements.

17. HOW TO EXERCISE YOUR RIGHTS

To request access to, correction of or deletion of your personal information, or to raise a privacy concern, please contact:

Pose-a-Rosey Photography

Email: hello@pose-a-roseyphotography.co.za

We may need to verify your identity before processing certain requests.

18. COMPLAINTS

If you believe that your personal information has been processed unlawfully, you are encouraged to contact us first so that we can try to address your concern.

You also have the right to lodge a complaint with the Information Regulator of South Africa.

Information Regulator (South Africa)

JD House

27 Stiemens Street

Braamfontein

Johannesburg

2001

Website: inforegulator.org.za

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal obligations.

The updated version will be published on our website with a revised “Last updated” date.

20. CONTACT US

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Pose-a-Rosey Photography**

Email: hello@pose-a-roseyphotography.co.za

Website: pose-a-roseyphotography.co.za

Location: KwaZulu-Natal, South Africa